Live Chat FAQ
Once logged in as a User, click on Live Support in the navigation bar and the click on Chat Room
Yes! Once a visitor initiates a chat, you will hear a ringing sound
You will hear a ringing sound on your end, and your visitors name will be flashing in the blue right-hand coloumn. To initiate the chat, simply click on the visitors name.
Yes! By simply clicking on the "Select Operator" button and choosing the operator from the dropdown list and then clicking "Transfer Chat". Once the new operator has accepted the chat, you are welcome to either stay in the chat or close the chat.
Unfortunately your visitor would need to come back to the live chat. As you will have their email address (if populated by the visitor) you can pop them a quick email to request them to come back to you.
Start by signing up for a free 30 day trial! We offer a free, no obligation 30 day trial that allows you to test with 1 operator.
There is no software to download and operators support customers via their web browser.
You can cancel your account at any time without any additional costs. However, credit from already processed payments will be lost and will not be refunded
Managers can pull reports that show the total time spent on chats by operator, access the transcripts of past chats, and study statistics to enhance overall performance.
Absolutely! Operators can handle multiple chats at the same time, thereby being far more cost effective than if they did so via the phone.
When your agents go offline, your Live Chat icon switches to Offline. This means that your visitors can leave messages via ticket form (email) and contact you even after your office hours.